We want you to pay for searchly.app because it's useful to you, not because cancelling is hard. Here's how cancelling and refunds work.
1. The short version
Cancel anytime. No phone calls, no questions.
Full refund within 7 days of your first payment.
Billing mistakes are always refunded in full.
After cancelling, you keep your plan until the paid month ends.
2. What this policy covers
This policy covers our monthly subscriptions, billed in US dollars through Stripe:
Basic: $9 a month
100 searches a month, with every result unlocked.
Pro: $20 a month
Unlimited searches, with every result unlocked.
Searching with a free account, or without an account, costs nothing, so there's nothing to refund.
3. How to cancel
You can cancel whenever you like, in either of these ways:
From your account
Sign in, open My Account and choose Manage subscription. Stripe's secure billing page lets you cancel in a couple of clicks.
By email
Write to support@searchly.app from the email address on your account. We'll cancel within one business day and confirm by email.
Cancelling stops future charges. You keep full access until the end of the month you've already paid for. After that, your account moves to the free plan. Your account itself stays open until you choose to delete it.
4. When you can get a refund
7-day money-back guarantee
Not happy with your first month? Ask within 7 days of your first payment and we'll refund it in full. It doesn't matter how many searches you ran. This applies once per customer.
Billing errors
If we charged you twice, charged the wrong amount, or charged you after you cancelled, we'll refund the mistake in full. Tell us within 60 days of the charge.
Service problems on our side
If searchly.app was down or broken for a large part of your billing month because of a problem on our end, we'll refund that month, or the affected part of it.
Changes that take features away
If we remove something important from your paid plan and you cancel because of it, we'll refund any unused, prepaid time.
5. When refunds don't apply
Monthly renewal payments, outside the cases in Section 4
Partial months. Cancelling stops the next charge, but we don't refund unused days
Accounts we close for breaking our Terms of Service or Acceptable Use Policy
Requests made after the time limits in Section 4
6. Upgrading and downgrading
Move from Basic to Pro at any time. Pro starts immediately, and Stripe credits the unused part of your Basic payment towards it. If you move from Pro to Basic, the change takes effect at your next renewal, so you keep Pro until then.
A short note on what went wrong (optional for the 7-day guarantee)
We reply within 2 business days. Approved refunds go back to your original payment method. Most banks show them within 5 to 10 business days.
8. Chargebacks and unrecognised charges
Don't recognise a charge from searchly.app? Please email us before you contact your bank. We can usually sort it out the same day, and it's much faster than a dispute. If you believe your card was used without permission, contact your bank straight away as well.
9. Your legal rights
This policy adds to your rights under consumer law. It doesn't take any away. Where local law gives you a stronger right to cancel or get a refund, that law applies.